Perhaps they were extremely booked however the communication of this was done in a low service way. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. Or, better yet just don’t come at all. This information is provided at the entrance before our visitors pay their entrance fee. Wanna know the best Tulum Instagram spots? To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. (Thursday at 11am). Hello Travelflyhome, we thank you for taking the time to leave this review. Best regards. Taxes and fees that are shown are estimates only. Do not come here if you are not staying in the hotel. Day pass was $100 per person with $50 redeemable on food/drink. Went to the beach after wards and again major lack in service and hospitality. Free breakfast is served daily. So day visit you pay 105 us $ each. Casa Malca, Habitas Tulum, and Mulkan Resort are other well-known eco-resorts that actually offer amenities that we are accustomed to in 2019 and who’s experiences are far more chic. There are 2 restaurants on site. Day pass was $100 per person with $50 redeemable on food/drink. We were offered drinks in order to stay, but we have had enough. Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Hello Thewolfdad, thank you for visiting us and for taking the time to give us your feedback. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. With a capacity for weddings up to 200 people, we are the choice of the best Wedding Planners in the region and would love to be part of the beginning of this new and important chapter of your life. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. Hola, elegantLizzet.Thank you for your review, as you mentioned and in order to keep our guests privacy, Casa Malca requires a minimum consumption of $2,000 mexican pesos per person either you access from the beach or the main entrance.Regarding your comments we will consider them to improve our service. Carol Rodrigues, Marketing at Casa Malca, responded to this review. Best regards, Watch out people if you intend to come experience this place as a day visit DON'T DON'T AND DON'T, it believe this is gonna be my worst review to post yet. It’s not worth what they charge . We feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fanstastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. You can enjoy a drink at the bar/lounge. As you know, I went to Mexico for New Years and it was trip that was needed. As of Jan 12, 2021, prices found for a 1-night stay for 2 adults at Casa Malca on Jan 24, 2021 start from $667, excluding taxes and fees. At our beach club, we offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Tecnologica Regional del Sur, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. They tell you you can't use the lobby and pool. Expedia, Inc. is not responsible for content on external Web sites. I was super busy with work and was experiencing burnout (a blog post on this will come at a later da… Casa Malca, Tulum: 460 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 173 hotels in Tulum and rated 4 of 5 at Tripadvisor. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. The quality of service has a lot to be desire. © 2021 Expedia, Inc, an Expedia Group Company. Went for day passes to Azulik and Casa Malca prior so perhaps my standards were high. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. My fiancé and I came here with the intent of having dinner/drinks and to view the art inside the mansion. Casa Malca: Amazing Day Pass - See 463 traveler reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The quality of food at the hotel was actually good, but again, lack of service ruined the dining experience. I mean the wait is just horrible! Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. !just to get in and that didn’t even include the two MAIN sights (the hanging wedding dress couch & the chandelier bar). Members can access discounts and special features. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Famous because it was Pablo’s house or part of it was? One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. I went on a Saturday a little after noon maybe. I was able to get one meal and a drink before adding more money. Again nice, great vibes. We came in and got a day bed with an amazing view. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. We came in and got a day bed with an amazing view. Also service/gratuity is NOT included whatsoever and then after dinner the waiter told us he can only accept cash tips...?? Planned to spend our last full day at Casa Malca and it did not disappoint! We also offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. I’ve traveled to many places in Mexico and stayed at resorts, hotels, all-inclusive, etc. We came to Casa Malca based on the recommendation of a friend. Happy Sunday Krewe! Don't be scared away by the big ticket entrance fee, it is well worth it. There are 3 meeting rooms available. They truly need to focus on raising their service standards or bring in hospitality experts to mange this place...absolutely terrible service! (Thursday at 11am). This place is over priced and really not worth it. Hopefully this information helps clarify the situation. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. I was excited to visit here. We arrived and settled in our beach beds, we were asked to moved (by our server who I think had too much to drink the night before) not sure why we had to move, but we complied. more. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Please check you have entered your email address correctly before continuing. Casa Malca sounds like it’s completely gone downhill compared to what I read about its previous days, and was by far the biggest tourist trap, waste of money, and overall disappointment of our entire trip. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Please see our partners for more details. We asked for towels, but took another 30 minutes. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Let me give you tea, if you just want pictures go through the restaurant next door and on to the house take your pictures and leave. Review tags are currently only available for English language reviews. There are 4 ways to get from Cancún to Casa Malca, Tulum by bus or car. Every beach club I visited in Tulum also had a minimum spending amount, typically $30-$50 USD. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. To be honest, I don’t think it was worth the money. Great scenery though ,but you can get that at papaya playa beach club. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The last blog post I read on this place said the cover charge was about $23USD but could be applied to food/bev credit-no problem. Best regards. Day pass was $100 per person with $50 redeemable on food/drink. Don’t waste your time coming here if you aren’t staying on the actual hotel property. Sooooo, nice place . Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. The managers were also rude! Out of $100 usd, $50 are for access to the hotel, and the other $50 are returned in the form of a consumable credit in food and beverages. We came here for pictures and we paid the money and got in. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy. We came in and got a day bed with an amazing view. Neither of us had any cash left after spending it all just to get in, so we had to take a taxi to an ATM, then come back and tip our waiter... completely crazy and inconvenient that an establishment of this stature doesn’t even allow credit credit card tips? By creating an account, I agree to the Expedia. To finish creating your account, please click the link we just sent to. Staff(some ) are very nice , you can tell they are overworked, stressed. $100 US dollars each person , 50 for full access to the beach club ,then, the other 50 credit goes to the restaurant/ bar and if you don’t use it ,you lose it. There are other less expensive beach clubs around that are nice and relaxing.Try Colo Tulum. Weddings. What they didn't tell us or better what they said was you can use everything except for the pool and lobby( everything is basically 2 restaurant wanna be, only outdoor seating, It is a tourist trap scam scam scam. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. (Thursday at 11am). Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. WiFi is free in public spaces. Day pass was $100 per person with $50 redeemable on food/drink. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. I was excited to visit here. I had higher expectations based on TA reviews and hotel website. Would not recommend spending the day there. I hope you enjoy the rest of your trip and have great memories of Tulu.Regards. I’m sorry. Knowing the hype around the resort and going into this trip with high expectations, I … Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. Breakfast was horrible, services was slow. Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Because of that, the main entrance, lobby and reception are for exclusive access to our guests. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. The fact that they charge SO much and don’t even let you see the two main attractions is honestly vile. During the day, we inform at the access door before visitors pay their entrance fee, that we handle a minimum consumption of 100 usd, this includes the use of our facilities and beach club. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. If you’re looking to take Instagram pictures here don't even try if you aren't a guest at this hotel, they will try to charge you extra in addition to the fee you pay to get in. However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. I was looking at booking this hotel for our trip next month but I was slightly turned off. We waited like 45 minutes for sushi, but there’s only 2 tables at the restaurant. I would avoid looking for a day pass here.More. All rights reserved. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We appreciate your comment and hope to receive you again in the future. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. Casa Malca: The Perfect Day Stay-cation! Please check you have entered your email address correctly. Casa Malca offers its guests an indoor pool, an outdoor pool, and complimentary bicycles. Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. PRICE RANGE $391 - $772 (Based on Average Rates for a Standard Room) My friend is visiting Tulum next week, but I’ve asked him to save himself a headache and refrain from visiting Casa Malca. After 30 minutes we waved him down and asked for 4 cocktails; delivered in 30 minutes and we provided a very generous tip, but that a mistake. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. Hola joelbW2596VX.Thank you for taking the time to write a detailed review regarding your last day visit to our property.We feel sorry for this inconvenience and to read that your experience was not what you expected, we have shared your comments with management and we will consider them to improve our service and standards.We hope we can have the opportunity to welcome you back soon.Regards, This is the version of our website addressed to speakers of English in the United States. Day pass was $100 per person with $50 redeemable on food/drink. Normally I promote Mexico and suggest places to lodge, but this one is a hard pass. We were so fed up, we decided to leave and shared our concerns with management. We came to Casa Malca based on the recommendation of a friend. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. We can't tell if you're a human or a bot. After this incident our server was no where to be seen. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day.