The following are some answers to frequent questions the Commission receives from people who contact us. A review of Immigration New Zealand's complaints resolution service found 2326 people complained between July 2012 and June 2014. Newtown. The Immigration Advisers Licensing Act 2007outlines the process by which complaints made against licensed immigration advisers are managed. Make a complaint online. We can also help you go through the Client Complaint Resolution Process(CCRP), if you want to make a complaint about a service provided by Immigration New Zealand, or where you think that they have failed to follow their own processes. Eligible Complaints ‘Eligible’ complaints are those that allege that your licensed immigration adviser either breached the Licensed Immigration Advisers Code of Conduct 2008 (the code of conduct, e.g. Many Immigration Advisers are providing sound immigration advice, but it is also a fact of life that a significant number of complaints are made to the Immigration Advisers Authority (‘IAA’). Freephone (NZ … They provided us with support and assistance through the entire immigration process. Wellington 6242. New Zealand is a country famed for its natural beauty, successful film industry, delicious food, and adventure travel (among a million other things). There have been 57 complaints made to Immigration NZ about illegal migrant sex worker ads since December 2014. NEW ZEALAND . They also provide a useful guide about Licensed Immigration Advisers. We engaged NZ Shores services to assist us with our immigration from South Africa to New Zealand. We're always looking to improve and you can help us do that. If an individual is not happy with the decision made by Immigration New Zealand and wishes to appeal or lodge a complaint. DAVID WHITE/STUFF.  On 14 December 2016, the student visa application was declined and the complainant’s immigration status became unlawful in New Zealand. Find out more about the sources of our job opportunities information) broke a promise) or was negligent (careless), or incompetent (lacked knowledge or skill), or incapable (lacked mental awareness) or was dishonest. Immigration New Zealand don't argue with that analysis and say they are receiving an "ever-increasing" number of tip-offs about scams. Providing New Zealand immigration advice when neither licensed nor exempt is an offence under the Immigration Advisers Licensing Act. The Immigration Minister also has jurisdiction over both the Immigration Advisers Authority, which provides licenses to service people who provide immigration advice to prospective immigrants, and the Immigration Advisers Complaints and Disciplinary Tribunal. The Chairperson of the tribunal is Mr David Plunkett. MBIE's Immigration Policy Team advises the Minister on policy matters. If you’re making a complaint by email, fax or letter, … Many Immigration Advisers are providing sound immigration advice, but it is also a fact of life that a significant number of […] Phone. We take care of all your needs to migrate to New Zealand. National party spokesman for Immigration Stuart Smith says there are widespread complaints about the delays. Tell us what we can do better or what you think we are already doing well. The allegation has not been proven and the tribunal found it was a "malicious and vengeful complaint". They are always so professional and very helpful. The Government's Immigration Advisers Authority provides information on who can give New Zealand immigration advice and explains how to complain if you are unhappy. Settling into New Zealand enquiries. (This information is a guide only. A complaint against a licensed immigration adviser who farmed out his work to an unlicensed adviser overseas has been upheld by the Immigration Advisers Complaints and Disciplinary Tribunal. You can also: email: firstname.lastname@example.org; phone: 0800 802 602; post: The Ombudsman PO Box 10152 Wellington 6143. state owned enterprises eg KiwiRail, NZ Post. Members of the tribunal are appointed by the Governor-General on advice from the Ministers of Justice and Immigration. The Ombudsman helps people deal with central and local government in New Zealand. A Filipino man working in New Zealand and forced to get by on $20 a week was "exploited" by an immigration adviser, a tribunal has found. Main menu. The Immigration Advisers Complaints & Disciplinary Tribunal was established under the Immigration Advisers Licensing Act 2007. This avenue is most often taken to contest a declined visa application where there is […] Monday … In person Visit your local Citizens Advice Bureau View the locations; Email For information about settling in New Zealand as a new migrant email@example.com. Feedback and enquiry form. Provide online feedback. We have now been living in New Zealand for almost 2 years and we can only thank NZ Shores for this. Information about their complaints process can be found on their website (www.ombudsman.parliament.nz). New Zealand Immigration Advisers. Immigration New Zealand too strives to provide immigration customers and the general public with an easy-to-use accessible complaints process – this process can be used to submit negative and positive feedback related to the policies, procedures and services of Immigration New Zealand. Need a Visa, Contact Us Today. The Office of the Ombudsman can investigate complaints about Immigration New Zealand’s administrative conduct. Team Immigration Advisers New Zealand has dedicated itself to promote and protect the interest of our clients who come to us seeking immigration advice. If you want to visit New Zealand get in touch with us and find out what you need to meet visitor visa requirements. Ombudsman New Zealand Open main menu Close main menu. Under this process, the Authority decides whether to accept or reject a complaint, and if accepted, refers the complaint to the Tribunal to decide. In a recently released decision, the Immigration …  Mr Zhu responded to Immigration New Zealand’s concerns in a letter to the agency on 9 December 2016. They handle complaints about government agencies, seek resolution and carry out investigations and inspections. Asia Pacific Immigration Services Ltd. Po Box 7392. Complaints about Licensed Immigration Advisers Receiving a complaint from a client can be very confronting and stressful. Immigration New Zealand was not satisfied she was a bona fide and genuine student. Immigration advisers and lawyers are describing a climate of fear where they feel targeted for speaking out, with alerts being put on their records after they make complaints. If an individual is living unlawfully in New Zealand. Immigration New Zealand, 'Immigration Changes Will Result in More Staff in New Zealand', December 2017, (www.immigration.govt.nz). What the Ombudsman can help with ... Financial Services Complaints Ltd; Goods and services Car dealerships, cars, fair trading, faulty goods, misleading conduct, ... Immigration Immigration advisers, immigration agents. Immigration Guru welcomes you to come and discuss your views and help you with further actions which could be taken to achieve a positive outcome. They give feedback and guidance to agencies to help them improve, and initiate wider investigations where they see the need. A tribunal has let an Indian man stay in New Zealand after he was almost deported for allegedly hitting his ex-partner. These can lead to investigations and sanctions by the Immigration Advisers Complaints & Disciplinary Tribunal (‘Disciplinary Tribunal’). I was wondering if you could provide the number of complaints lodged since the 1st of January 2019 up to today 30th of June inclusive against Immigration New Zealand, and also the number of complaints lodged against Immigration New Zealand in the 18 months going from 1st of July 2017 to the 31st of December 2018 inclusive. The Ministry of Foreign Affairs and Trade (MFAT) is the main agency for NZ citizens overseas, NZ embassies and foreign representatives to NZ. Photo: supplied The new process will be launched later this month following two reports which detailed criticism by immigrants and their advisers about giving feedback, having it investigated and receiving a response. The Serious Fraud Office PO Box 7124, Wellesley Street, Auckland 1141, New Zealand. How you handle a complaint can have significant implications on your reputation and that of your business. For information about visas visit the Immigration New Zealand website. It is located within and serviced by the Ministry of Justice. You can make a complaint, suggestion or give a compliment directly to us using our online feedback form. Appeals & Complaints. MFAT — Contact us Contact Immigration NZ (INZ) for NZeTA applications, immigration and visa queries for visitors, migrants, refugees and students. Anyone found breaking the law can face seven years in prison and a fine of up to NZ$100,000. Yours faithfully, Francisco. Thanks in advanced. 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